A knowledge base is only as helpful as your customers determine, which is why it is important to analyze insights behind your knowledge base. With the new view26 KB Analytics Companion App, you can understand how your audience is responding to your knowledge base articles.

🧮 Installing the Companion App

The App seamlessly integrates with

PageView Analytics for Confluence Cloud, eliminating the need for any additional configuration on your part. While the App doesn’t possess its own user interface, its primary function is to track knowledge base article page views and relay the JSM Request Create event to the PageView Analytics for Confluence Cloud App.

🌈 Benefits

Identify your most popular knowledge base articles: See which articles are being viewed the most by your customers, so you can prioritize your content creation and maintenance efforts.

Measure the impact of your knowledge base articles: Track the number of JSM Requests that are created from each knowledge base article. This information can help you to measure the effectiveness of your knowledge base in reducing customer support costs.

Overall, the view26 KB Analytics Companion App is a valuable tool for any organization that wants to improve the performance of their knowledge base

Try it for yourself at the Atlassian Marketplace for free! ✨