A knowledge base is only as helpful as your customers determine, which is why it is important to analyze insights behind your knowledge base. With the new view26 KB Analytics Companion App, you can understand how your audience is responding to your knowledge base articles.
The App seamlessly integrates withPageView Analytics for Confluence Cloud, eliminating the need for any additional configuration on your part. While the App doesn’t possess its own user interface, its primary function is to track knowledge base article page views and relay the JSM Request Create event to the PageView Analytics for Confluence Cloud App.
Measure the impact of your knowledge base articles: Track the number of JSM Requests that are created from each knowledge base article. This information can help you to measure the effectiveness of your knowledge base in reducing customer support costs.
Overall, the view26 KB Analytics Companion App is a valuable tool for any organization that wants to improve the performance of their knowledge base
Try it for yourself at the Atlassian Marketplace for free! ✨