# View26 — Full Content Reference > Long-form variant of llms.txt for AI grounding (Claude, ChatGPT, Perplexity). > Companion to https://view26.com/llms.txt. > ISO 27001 certified, SOC 2 Type II compliant. Founded 2015 in Duisburg, Germany. ## About View26 View26 GmbH builds analytics, reporting, and process management apps for the Atlassian ecosystem. We are a Cloud Fortified vendor on the Atlassian Marketplace with apps used by S&P Global, eToro, NXP Semiconductors, GoCardless, TotalEnergies, DXC Technology, Klaviyo, and Cisco. We deliver consulting and managed services for Jira Service Management, Customer Service Management, Assets, and Atlassian Forge. ## Products ### Charts & Reports for Jira Service Management https://view26.com/products/charts-reports-jsm Advanced reporting and analytics for Jira Service Management. Build custom dashboards, track SLAs across queues, expose custom metrics, and schedule report delivery to stakeholders. Cloud Fortified by Atlassian. Native to Jira Service Management — no data leaves your Atlassian Cloud tenant. ### ITSM Navigator for JSM https://view26.com/products/itsm-navigator Process maturity assessment for Jira Service Management aligned to ISO 20000, ITIL v4, and FitSM. Process mining surfaces actual workflow patterns; capability scoring quantifies maturity per process; AI-powered recommendations sequence the next ITSM improvements based on your queue data. ### view26 Reports for Jira https://view26.com/products/view26-reports Comprehensive cross-project reporting for Jira. Drag-and-drop report builder, scheduled email delivery, exports to PDF/Excel/CSV. Designed for finance, project management offices, and engineering leads who need data across many Jira projects in a single view. ### Custom Atlassian Development https://view26.com/products/custom-development Bespoke Atlassian Forge app development and integration services. From single-tenant Jira automations to multi-tenant Marketplace apps with global infrastructure, our development practice ships Forge-native code with the same quality bar as our flagship products. ## Services ### Atlassian Consulting https://view26.com/services/atlassian-consulting Expert consulting for JSM, CSM, Assets, and Atlassian Rovo implementation. From discovery to rollout to ongoing optimization. ### Forge Migration https://view26.com/services/forge-migration Connect-to-Forge migration with zero-downtime transitions. AGC-eligible. Suitable for Marketplace vendors and internal Atlassian teams. ### Managed Services https://view26.com/services/managed-services Ongoing Atlassian environment maintenance, monitoring, and optimization. SLA-backed. ## Trust & Compliance View26 holds ISO 27001 and SOC 2 Type II certifications. Annual penetration testing. EU data residency (Frankfurt). GDPR compliance via DPA on request. See https://view26.com/trust for full posture. ## Recent Articles ### Reports for Jira: How Forge SQL Made Jira Reporting Faster and Safer https://view26.com/blog/reports-for-jira-how-forge-sql-made-jira-reporting-faster-and-safer Discover how Reports for Jira moved to Forge SQL and server-side processing to speed up dashboards, reduce browser load, and support safer migrations—all while keeping compute and storage within Atlassian Cloud. ### The Atlassian Rovo Governance Guide: Setting the Levers for Safe AI Adoption https://view26.com/blog/the-atlassian-rovo-governance-guide-setting-the-levers-for-safe-ai-adoption Understand how Rovo governance works across permissions, admin controls, agents, automation, the MCP server, auditing, and Atlassian Guard. ### Why We Moved Our Analytics Engine from MongoDB to ClickHouse https://view26.com/blog/why-we-moved-our-analytics-engine-from-mongodb-to-clickhouse Why did VIEW26 move from MongoDB to ClickHouse? As Jira Service Management datasets grew, Charts & Reports for JSM needed faster analytics at scale. ClickHouse now powers stronger dashboards, KPIs, filters, and reports for our Atlassian enterprises users ### From worklogs to customer entitlements: support contracts inside JSM https://view26.com/blog/support-time-contract-inside-jsm Test update from API ### The same JSM queue, six charts, six different verdicts https://view26.com/blog/same-queue-six-charts One JSM Incident queue. 200 tickets. Six legitimate chart types. Each chart, in isolation, points the team toward a different management action. The chart isn't a window onto the data — it is an editor. Here is the decision rule. ### Ticket Replay: JSM process mining without the six-figure project https://view26.com/blog/ticket-archaeology-jsm-process-mining Every JSM ticket already carries a complete event log. Every queue holds 5–50 process variants nobody has drawn. Here's the read you can run on one queue in a week — without the seven-figure platform. We call it Ticket Replay. ### ITSM Dashboard Metrics That Matter: The Second Reading Most JSM Teams Miss https://view26.com/blog/itsm-dashboard-metrics-second-reading A pragmatic guide to the ITSM dashboard metrics worth tracking — and the second reading behind each one that flips the diagnosis for JSM service desks. ### FitSM vs. ITIL: Why FitSM Is the Right Starting Point for ITSM https://view26.com/blog/fitsm-vs-itil-starter-guide Why FitSM is the most practical standard for first-time ITSM implementations — and how to graduate to ITIL once your organization is ready. ### How to Create Custom SLA Reports in Jira Service Management https://view26.com/blog/custom-sla-reports-jsm Jira Service Management's built-in reporting offers basic SLA tracking. Here's how to build custom SLA dashboards that give your team the visibility they need. ### Understanding ITSM Process Maturity: A Practical Guide https://view26.com/blog/itsm-process-maturity-guide Process maturity isn't about ticking boxes. It's about understanding where your team actually stands — and what to improve first. ### Why We Migrated Charts & Reports from Connect to Forge https://view26.com/blog/connect-to-forge-migration The mandatory Forge migration deadline is approaching. Here's what we learned migrating our own flagship app. ### View26 Achieves SOC 2 Type II Certification https://view26.com/blog/soc-2-type-ii-certification View26 is now SOC 2 Type II certified with a clean opinion. Here's what that means for our customers. ## Contact Website: https://view26.com Sales: sales@view26.com Location: Hansastraße 3, 47058 Duisburg, Germany