Optimised Atlassian stacks, custom apps, deep integrations, and managed operations — with a team that actually enjoys the hardest problems.
Real-time process mining analytics with KPIs and priority distribution
Time Period
Dimensions
Dimensions
Dimensions
Trusted by engineering teams at
Services
End-to-end coverage across your Atlassian stack — from strategy workshops through managed service.
Two weeks in your tooling. We return with an audit, a migration plan, and a cost model the board will actually read.
Engagement timeline
Stakeholder interviews, tooling audit
Licence & architecture review, cost model
Migration plan, phased budget, exec summary
Cloud migrations, Jira restructures, custom apps, and deep integrations — shipped in two-week iterations.
What we ship
We hold the pager. You get quarterly reviews and a status page that is almost always green.
Service targets
99.9%
Uptime target
< 4h
Response time
24/7
Coverage
Named technical lead · quarterly roadmap review
Security & compliance
Audit-ready · 4 frameworks active
Every claim backed by live evidence.
Products
A growing portfolio of apps on the Atlassian Marketplace, built, maintained, and supported by the team at view26.
13+
Apps in portfolio
500+
Customers
60+
Countries
10+
Years in the ecosystem
ITSM Navigator is the only Jira Service Management app that pairs structured maturity assessment with real-time process mining on every ticket — showing your real capability, not just how you look on paper. Replace 4-6 week manual audits with a single ITSM Capability Level, a prioritised, ROI-ranked roadmap, and audit-ready mapping to ISO 20000, ITIL v4, and FitSM.
Turn Jira Service Management data into shareable dashboards, KPI cards and PDF reports.
One reporting app across Jira Software, Jira Service Management and Jira Work Management — free from View26.
More apps across view26 GmbH and Labs. The full portfolio is being built out.
Browse all apps →From the blog
Perspectives on Atlassian, ITSM, and building apps in the ecosystem.
Jira Service Management's built-in reporting offers basic SLA tracking. Here's how to build custom SLA dashboards that give your team the visibility they need.
Process maturity isn't about ticking boxes. It's about understanding where your team actually stands — and what to improve first.
The mandatory Forge migration deadline is approaching. Here's what we learned migrating our own flagship app.
Customer voices
Real words from real customers on the Atlassian Marketplace.
We really like this product. It provides valuable insights to our customers with adaptable widgets and reporting filtering.
Highly recommended. This plugin is a must-have to provide statistics to clients on their requests.
The support, I have found, has been exceptional; sometimes with resolutions being implemented overnight.
500+ customers · 60+ countries · 10+ years
Thirty minutes with a senior specialist. We’ll have reviewed your Atlassian environment and come with questions worth answering.
Response · within 24 hours
