JSM deployment
Design, deploy, and optimise Jira Service Management — workflows, queues, SLAs, request types, and automation rules — tuned to the team running the service.
Build & Operate
Atlassian Implementation
Go live in weeks, not months. JSM, CSM, Assets, and Rovo — deployed, integrated, adopted.
Full-stack Atlassian Service Collection deployment — JSM, CSM, Assets, Rovo. Migration from ServiceNow, BMC, or Freshservice. Two-week iterations, documented runbook handover.
What's included
Capabilities you get on day one.
Legacy-to-cloud migration
Migration from ServiceNow, BMC, Freshservice, or on-prem Jira Data Center with full data integrity and a zero-downtime user cutover.
Assets & CMDB
Asset discovery and a CMDB that stays current — not a one-time data dump. Wired into incident, change, and problem workflows.
Rovo AI agents
Custom Rovo agents that automate triage, enrichment, and deflection for your most common request types — measured against real deflection rates.
Why view26
Three reasons this is different.
Two-week iterations
Sprints with demos, not waterfall. You see progress every fourteen days and re-plan together at every sprint boundary.
Operations-first
We design for the team running it, not the team buying it. Handover is the default, not an afterthought — runbooks, role training, and a known escalation path.
ESM-ready from day one
Extend JSM beyond IT — HR, Legal, Facilities, Finance — on a single portal. The information architecture supports it from the first sprint.
Signature
Sprint cadence
Sprint
Two-week cadence
14 days · demos every 5
Kickoff
Sprint goals, acceptance, rollback
Demo 1
Working increment, early feedback
Demo 2
Feature-complete candidate
Release
Retro, docs, handover
Use cases
Where this fits.
JSM rollout
Mid-market or enterprise IT team adopting JSM for the first time, with multiple support tiers and ITIL v4 process alignment requirements.
Outcome
Production JSM across incident, request, problem, and change — with SLAs that report cleanly and a team that knows how to run it.
ServiceNow to JSM migration
Organisation moving off ServiceNow for cost, fit, or consolidation reasons — with multi-year process investment to preserve.
Outcome
Full parallel-run migration with data validation, user cutover plan, and a side-by-side go-live that preserves audit history.
Enterprise Service Management
IT is already on JSM; HR, Legal, Facilities, and Finance each run their own ticketing tools with no integration.
Outcome
Unified JSM-based ESM portal with per-department workflows, shared asset data, and consolidated reporting.
Engagement
How we work together.
- Length
- 8–20 weeks depending on scope
- Lead time
- 4–6 weeks to start
- Pricing model
- Fixed fee
- Pricing
- Fixed-fee per module scope. Phased statements of work for larger, multi-quarter deployments.
Deliverables
Production-ready Atlassian environment
Fully configured JSM, CSM, Assets, and/or Rovo, wired into your SSO, directory, and notification channels.
Runbook library
Documented operational procedures that your team inherits on day one — not a pile of configuration screenshots.
Admin & agent training
Role-based training sessions with recordings for long-term adoption and onboarding new team members.
Handover package
Architecture diagrams, escalation paths, backup configuration, known-issues log — everything needed to own day two.
Deployed production environment · Atlassian Cloud / Data CenterRunbooks & admin documentation · PDF + ConfluenceTraining recordings · MP4 library
FAQs
Common questions.
- Can you migrate from ServiceNow?
- Yes. We've run multiple ServiceNow-to-JSM migrations including parallel-run periods for data validation and phased user cutover. Process investment is preserved wherever possible.
- Do you handle pre-migration strategy too?
- We can — or pair this engagement with our Strategy & Roadmap offering if your strategy isn't yet fixed. Many customers run Strategy first, then Implementation.
- Can you extend JSM to non-IT teams?
- Yes — Enterprise Service Management (ESM) is designed in from day one if you want it. HR, Legal, Facilities, and Finance on the same portal, each with their own workflows and SLAs.
Ready to start with Atlassian Implementation?
Thirty minutes with a senior specialist. We’ll have reviewed your Atlassian environment before we arrive.
Response · within 24 hours