Maturity assessment
Benchmarked against ISO 20000 and FitSM. Understand where you stand and where to improve, with a scored gap analysis.
Consult
Atlassian Strategy & Roadmap
Three weeks in your Atlassian stack. We return with an audit, a roadmap, and a cost model your board will read.
Three-week engagement — stakeholder discovery, architecture & licence review, and a prioritised roadmap with a phased cost model. Platform-agnostic. Designed for execs to sign off.
What's included
Capabilities you get on day one.
Architecture & licence review
Full audit of your current ITSM or Atlassian stack — what works, what's wasted, what to retire, and where cost is leaking.
Prioritised roadmap
A 12–24 month phased plan with dependency mapping, named owners, and an exec-ready cost model.
Process optimisation
Reduce friction in how your teams handle incidents, problems, and changes — before automating them.
Why view26
Three reasons this is different.
Platform-agnostic
We work across Atlassian, ServiceNow, BMC, and Freshservice. The recommendation follows the fit, not a vendor relationship.
Process first, tool second
We audit process maturity before recommending tooling changes — preventing the classic 'automating chaos' failure mode.
Three-week cycle
Not a six-month discovery. A short, intense engagement that ends with a document your execs can act on.
Signature
How the three weeks unfold
Week 1
Discovery
Stakeholder interviews, tooling audit, current-state documentation.
- Kickoff workshop
- Admin access handover
- Stakeholder mapping
Week 2
Analysis
Architecture review, licence usage, gap analysis vs ISO 20000 / FitSM.
- Cost model v1
- Control gap analysis
- Optimisation options
Week 3
Roadmap
Phased plan with owners, dependencies, and budget per phase.
- Exec readout
- Workbook delivery
- Q&A session
Use cases
Where this fits.
Pre-migration audit
IT leadership is considering a move off a legacy ITSM platform (ServiceNow, BMC, Freshservice) but needs an independent view on scope, cost, and risk before committing.
Outcome
A clear-eyed recommendation on whether to migrate, which parts, and over what timeline — with budget phased across fiscal years.
Consolidation planning
Atlassian estate has grown organically across BUs and regions; licence costs are climbing and teams are on divergent configurations.
Outcome
A consolidation roadmap that rationalises instances, identifies shared-service opportunities, and quantifies the licence savings.
Compliance readiness
Upcoming ISO 20000, SOC 2, or internal audit requires process documentation and control evidence that don't currently exist.
Outcome
A gap-closing plan, prioritised by audit risk, with the process artefacts and tooling changes needed to pass.
Engagement
How we work together.
- Length
- 3 weeks
- Lead time
- 2–4 weeks to start
- Pricing model
- Fixed fee
- Pricing
- Fixed fee based on estate size and stakeholder count. Contact for scoping.
Deliverables
Maturity assessment
Scored against ISO 20000 / FitSM with written gap analysis and remediation priorities.
Architecture & cost model
Current-state architecture diagram, annualised licence cost, and an options matrix for optimisation.
Phased roadmap
12–24 month plan with milestones, dependencies, named owners, and budget per phase.
Board-ready executive summary · PDFDetailed roadmap workbook · XLSXCost model · XLSX
FAQs
Common questions.
- Do we need to be on Atlassian already?
- No — we work across ITSM platforms. Many engagements start on ServiceNow or BMC and evaluate whether Atlassian is the right next step.
- How is confidentiality handled?
- NDA signed before discovery begins. view26 is ISO 27001 certified and SOC 2 compliant, and all engagement artefacts are stored under those controls.
- What's the team size during the engagement?
- Typically two view26 consultants embedded for the three weeks, with async support from our wider ITSM and Atlassian specialists as needed.
Ready to start with Atlassian Strategy & Roadmap?
Thirty minutes with a senior specialist. We’ll have reviewed your Atlassian environment before we arrive.
Response · within 24 hours