ITSM
FitSM vs. ITIL: Why FitSM Is the Right Starting Point for ITSM
Why FitSM is the most practical standard for first-time ITSM implementations — and how to graduate to ITIL once your organization is ready.
6 min readRead →
Resources
Field notes from the Atlassian ecosystem.
Perspectives, release notes, and announcements from the team that builds apps and consults on Atlassian and ITSM.
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ITSM
Understanding ITSM Process Maturity: A Practical Guide
Process maturity isn't about ticking boxes. It's about understanding where your team actually stands — and what to improve first.
1 min readRead →
Engineering
Why We Migrated Charts & Reports from Connect to Forge
The mandatory Forge migration deadline is approaching. Here's what we learned migrating our own flagship app.
1 min readRead →
Company
View26 Achieves SOC 2 Type II Certification
View26 is now SOC 2 Type II certified with a clean opinion. Here's what that means for our customers.
1 min readRead →
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