Named technical lead
Same senior engineer owns your account. No ticket queue lottery and no onboarding tax every time you open a ticket.
Build & Operate
Atlassian Managed Service
We hold the pager. Named technical lead, quarterly reviews, and a status page that's almost always green.
Ongoing managed service for your Atlassian estate — named technical lead, 99.9% uptime target, under 4h response, 24/7 for P1 incidents, and quarterly roadmap reviews. Subscription, no per-ticket billing.
What's included
Capabilities you get on day one.
SLA-backed response
99.9% uptime target. Under 4 hours response on business days. 24/7 coverage for P1 incidents with on-call paging.
Quarterly roadmap review
Working session with your stakeholders on what to build next quarter, what to retire, and what to adopt from the Atlassian roadmap.
Continuous optimisation
Monthly health checks, licence-usage reporting, permission audits, and proactive workflow tuning — not just fix-what-breaks.
Why view26
Three reasons this is different.
Flat subscription
No per-ticket charging. Your team uses us as often as they need — pricing doesn't discourage them from calling.
Proactive, not reactive
Monthly health checks, drift detection, and pre-emptive tuning. We catch problems before they become outages.
Direct Atlassian escalation
As an Atlassian Marketplace Partner, we escalate platform-side issues directly — not through the general support queue.
Signature
What we operate to
SLA
Service targets
All targets on track (sample)
Uptime target
Monthly, rolling
Response time
< 4h
P1 24/7 · business hours P2–P4
Coverage
All tiers, P1 paged
Named technical lead
Same senior engineer on every ticket.
Quarterly roadmap
Working session + documented outputs.
Direct Atlassian escalation
Partner-tier channel bypass.
Use cases
Where this fits.
Small Atlassian team offload
Internal team is one or two admins doing three jobs each; can't keep up with tier-2 tickets, new rollouts, and admin hygiene all at once.
Outcome
Your admins focus on new rollouts and strategy. view26 handles tier-2, admin hygiene, and the steady-state load.
Post-migration stabilisation
Just finished an Atlassian implementation. Internal team isn't yet comfortable owning the run state and needs hand-holding through the first six months.
Outcome
Smooth handover from implementation to managed service. Same quality bar, no gap in ownership.
Enterprise retainer
Five hundred-plus user Atlassian estate where downtime has a direct revenue impact and the platform sits on a critical path.
Outcome
24/7 P1 coverage, quarterly roadmap alignment, named team — and platform-side escalation directly to Atlassian when needed.
Engagement
How we work together.
- Length
- Ongoing retainer, minimum 12 months
- Lead time
- 2 weeks to start (onboarding period)
- Pricing model
- Retainer
- Pricing
- Monthly subscription. Tiered by user count and SLA level (P1 response time, coverage hours).
Deliverables
Monthly health report
Usage trends, incident summary, optimisation wins, and licence consumption — delivered as a readable PDF each month.
Quarterly roadmap review
Working session with your stakeholders plus documented outputs: priorities for the next quarter and decisions logged.
Continuous incident & request coverage
Against agreed SLAs — response time, uptime target, escalation path, and named team.
Monthly health report · PDFQuarterly roadmap · PDF / ConfluenceSLA-bound support coverage · Ongoing
FAQs
Common questions.
- What's the minimum commitment?
- Twelve months, with a 30-day onboarding period at the start where we document your environment, establish runbooks, and align on escalation paths.
- What if we're not yet on Atlassian Cloud?
- We cover both Cloud and Data Center. If you're planning a DC-to-Cloud move, pair this engagement with our Implementation offering.
- Can we upgrade or downgrade mid-contract?
- Yes — SLA tier and user-count adjustments on 30-day notice. Contract restart isn't required.
Ready to start with Atlassian Managed Service?
Thirty minutes with a senior specialist. We’ll have reviewed your Atlassian environment before we arrive.
Response · within 24 hours