Itsm1 min read
Understanding ITSM Process Maturity: A Practical Guide
Process maturity isn't about ticking boxes. It's about understanding where your team actually stands — and what to improve first.
Process maturity is one of the most misunderstood concepts in ITSM.
Faizal Moidu · CEO
Faizal Moidu has spent most of two decades helping organisations stand up service management — first inside the certification ladder, then in the trenches with JSM admins, ITSM consultants and CIOs. He writes about FitSM, ITSM and AI for view26.